Privacy Policy

Last updated: 29 September 2026

VIVO Integrated Support respects your privacy and is committed to handling personal information responsibly, respectfully and securely. This policy explains how we may collect, use, store and disclose personal information when you contact us, use our website or receive services from VIVO.

Information We May Collect

• Name and contact details
• Date of birth and emergency contact information
• Information about support needs, goals and preferences
• Disability, health or other sensitive information where relevant to providing support
• NDIS plan and funding information where required
• Records relating to services provided
• Feedback, complaints or incident information
• Information you voluntarily provide by website, email or phone

Why We Collect Information

We may use personal information to respond to enquiries and referrals, assess whether we can provide appropriate supports, plan and deliver agreed supports, communicate with authorised people, maintain records, manage safety and complaints, meet applicable obligations and improve our services.

Sharing Your Information

We do not sell your personal information. Information may be shared where reasonably necessary to provide supports, where you have authorised us to do so, or where disclosure is required or permitted by law.

Protecting Your Information

VIVO takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access is limited to people who require information for legitimate service or business purposes.

Website Information

When you use our website, certain technical information may be processed automatically. Information submitted through a contact or referral form may be used to respond to your enquiry.

Access and Corrections

You may request access to personal information VIVO holds about you or ask us to correct information that is inaccurate or out of date, subject to applicable legal exceptions.

Privacy Concerns

If you have a concern about how your personal information has been handled, please contact VIVO. We will take privacy concerns seriously and seek to address them appropriately.